Privacy Policy

Last Updated: April 19, 2025

Thank you for choosing Pinoy Foods and Services LLC d/b/a Pinoy Groseri ("Pinoy Groseri," "we," "us," or "our"). Your privacy and data security are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.pinoygroseri.com or interact with our services (collectively, the “Site”).

By using our Site, you consent to the practices described in this Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the Site.

Important Notice: We currently do not ship products to addresses in the state of California. If you are located in California, we ask that you refrain from placing an order through our Site. Any orders submitted from California will be cancelled and refunded.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide, such as:

• Name

• Email address

• Phone number

• Billing and shipping address (excluding California)

• Account login credentials (if applicable)

All information you provide must be accurate and up to date. We do not knowingly collect or process shipping data associated with California addresses.

Payment Information

When you make a purchase, you must submit payment details (e.g., credit/debit card, PayPal, Google Pay, Venmo). Payments are processed by secure third-party providers (e.g., Shopify Payments, Stripe, PayPal). We do not store full payment details.

Geolocation

With your permission, we may collect geolocation data to improve location-based services (e.g., delivery availability). This data is not used for transactions to or within California.

Automatically Collected Information

We automatically collect technical information such as:

• IP address

• Browser/device type

• Operating system

• Access times and site usage data

We use this information to analyze website performance, detect fraud, and enhance user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, analyze traffic, and support marketing. You can manage cookie preferences through your browser settings. We do not respond to “Do Not Track” signals.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders (excluding California)

• Communicate order updates and account notifications

• Send marketing content (with consent)

• Respond to inquiries and provide customer support

• Conduct analytics and improve our Site

• Comply with applicable laws and regulations

We may also anonymize data for internal research and performance reporting.

3. How We Share Your Information

We may share your data with:

• Service Providers (e.g., payment processors, delivery platforms, cloud hosts)

• Marketing Partners (with your consent)

• Legal Authorities, where required

• Successors or Affiliates in corporate transactions

We do not sell your personal information, and we do not accept or fulfill orders shipping to California.

4. Third-Party Websites

Our Site may contain links to third-party services or websites. We do not control their privacy practices. Use such sites at your own discretion and review their privacy policies independently.

5. Data Retention

We retain your information as long as necessary to provide our services and comply with laws. Data not linked to active customer accounts is anonymized or deleted after reasonable periods.

6. Security

We take reasonable steps to secure your personal information. While we use safeguards to protect your data, no online transmission is completely secure. Use the Site at your own risk and within a secure environment.

7. Privacy Rights

Depending on your location, including Canada, you may have rights to:

• Access or correct your personal data

• Request deletion of personal data

• Withdraw consent to marketing or data use

• Lodge a privacy complaint with your local authority

Please note: California residents cannot use our service at this time, and we do not process orders, personal data, or ship products to California.

To exercise any privacy rights or make a request, email us at sales.pinoygroseri@gmail.com

8. Marketing Preferences

You may unsubscribe from emails at any time by clicking “Unsubscribe.” To opt out of text messages, reply “STOP.” For help, contact us at sales.pinoygroseri@gmail.com

9. Children's Privacy

We do not knowingly collect information from children under 13. If you believe your child has submitted personal data, please contact us.

10. Policy Updates

We may revise this Privacy Policy periodically. Changes are effective immediately upon posting the new “Last Updated” date. Significant changes may be communicated by email or Site notice.

11. Contact Us

For any privacy questions, concerns, or data requests, please contact:

Email: sales.pinoygroseri@gmail.com
Mailing Address:
Pinoy Foods and Services LLC
7925 Bustleton Avenue, Floor 1
Philadelphia, PA 19152
United States

⚠️ California Shipping Exclusion Notice

We currently do not offer shipping or services to California. Orders placed for delivery to California will be cancelled and refunded. This restriction is temporary and may change in the future. Please check our Terms of Use or contact us for updates.